DRaaS is a Business Growth Strategy

Transformational changes, as we experienced in 2020, bring challenges and unforeseen business opportunities. Improving enterprises’ growth opportunities and ensuring business continuity are two areas where the cloud plays a vital role. Organizations that embrace the cloud transform into asset-light entities that are agile, more competitive and focused on the growth of their businesses. Cloud-based disaster recovery as a service (DRaaS) is the foundation of a sound business continuity strategy that keeps the company running, even in the aftermath of a disruptive event.

Enterprises with mature cloud adoption improved business resiliency and reliability as they reduced downtime by 58% and monthly critical incidents by 55% with cloud migration.1

Ride the waves?

It is always prudent to ride the waves of change than to fight them. New trends, including SaaS and IoT, have shifted enterprise data to the edge and the cloud. A recent IDC report found that only 30% of stored data is stored in internal data centers. It makes the most sense to have your backup applications near your data in the cloud.2

The rising cyberthreats serve as a constant reminder and a motivator for moving corporate data to the cloud to be better protected. Business continuity requires air-gapped backup copies that are readily available in the event of a disruption. DRaaS is the wise option for a full recovery and the lowest downtime.

Gartner predicted that cyberattacks were likely to impact one organization every 11 seconds by the end of 2021. Aside from being costly, breaches will damage an organization’s reputation and cause loss of customers and trust. Cyber-attacks tend to have a long tail, and their impact on enterprises lasts for years.3

DRaaS makes good business sense?

DRaaS is the most precious business insurance policy that one can find. The value of DRaaS is rarely appreciated until we need it, however it turns out that businesses need disaster recovery a lot. Gartner says 76% of organizations reported at least one incident in the past two years that required an IT DR plan.4 Let’s look at some of the business benefits of DRaaS:

  • Budget-friendly OpEx. The cloud model offers a utility consumption model where you pay for what you consume. The new model removes the expensive upfront CapEx investments and lowers operating expenses for simplified testing.
  • Free scarce IT resources. DRaaS frees IT teams to focus on more valuable business initiatives.
  • Maintain business continuity. Cloud-based backups are air-gapped and beyond bad actors’ reach, ensuring business continuity with the least disruptions.
  • Data protection. Cyberthreats are a constant danger that requires resources beyond IT teams’ abilities. About 81% of organizations consider security their top challenge.5
  • Continuous compliance. DRaaS enables enterprises to respond to audits and demonstrate compliance with proper reporting and documentation.

Learn more about how to grow your business with our cloud DRaaS by visiting: Global Storage


  1. McKinsey Digital February 2021. “Cloud’s trillion-dollar prize is up for grabs.”
  2. Seagate 2021. “Rethink Data. Put More of your Business Data to Work from Edge to Cloud.”
  3. Gartner December 2020. “How to Cut Costs for Backup and Recovery Software, Now and in the Future.”
  4. Gartner April 2020. “Survey Analysis. IT Disaster Recovery Trends and Benchmarks.”
  5. Flexera 2021. “Flexera 2021 Stare of the Cloud.”

How much is your customer data worth? And how much should you pay to protect it?

Modern businesses rely on data for every aspect of their operation. How you protect this data on a daily basis helps to define the operational integrity and success of your business. Along with intellectual property, financial data, and employee records, customer data demands special attention. While there is a cost associated with professional backup and disaster recovery services, it is minimal compared to the extensive losses associated with many data loss scenarios.

The real business value of customer data

The value of data is well-known, with an entire field of study called infonomics concerned with the economic value of information. However, despite the ability of data to transform every aspect of business, according to Gartner analyst Doug Laney, many companies manage their “office furniture with greater discipline than [their] information assets.”

According to Gartner, information has three foundational measures:

  1. Intrinsic value – How correct is your data?
  2. Business value – How relevant is your data?
  3. Performance value – How hard does your data work?

Customer data is particularly sensitive due to its high value across all three measures. The people who trust you with their data are largely responsible for your success, with data integrity offering a range of immediate and follow-through benefits. In order to measure the real cost of data backup and recovery services, it’s important to weigh up the direct costs with the following potential impacts of data loss.

Recovery Costs

There are a range of immediate and ongoing recovery costs associated with any data loss scenario. Lacking or incomplete backup solutions may cause data loss, with each accident or security incident needing to be analysed, corrected, and secured to ensure it doesn’t happen again. As you might expect, this can be an expensive exercise, with a single security incident enough to cause substantial damage to your balance sheet.

Loss of business continuity

In order to define the value of your customer data, it’s important to understand the opportunity costs associated with data loss. Whether it’s due to data theft, natural disaster, or human error, lost or compromised data has a range of potential impacts that threaten your ongoing productivity. Along with the immediate and direct costs associated with recovery, data loss is likely to compromise the continuity of your business operations.


Compliance is a serious issue for any business, especially when you’re dealing with private customer records. Depending on your industry sector and jurisdiction, non-compliance may have significant financial and legal implications. Professional third-party backup services allow you to meet stringent compliance obligations, including service-level agreements, reporting, and record-keeping. Non-compliance often comes with substantial fines, with prevention always better than cure.

Reputation damage

Integrated data backup solutions help you to avoid data loss and enable immediate recovery should a security event occur. Along with the immediate costs associated with recovery and non-compliance, and the long-term damage of lost business continuity, there are more indirect costs associated with reputation damage. A single security incident can threaten the hard-earned reputation of any business, with preemptive data backup and recovery measures needed to ensure a strong and enduring reputation.

Complete data backup and recovery solutions for Microsoft 365

From limited to substantial, from immediate to long-lasting, there are a number of real costs associated with data loss events. In order to secure your business and get it ready for the future, it’s important to look after your valuable data assets. Specialised third-party solutions are required for any business, especially those that rely on cloud-based software services such as Microsoft 365.

If you’re ready to take responsibility for your data, please download our white paper, Best Practices for Backing Up Microsoft 365

Global Storage takes home the NetApp Solution Innovation Award

NetApp recently announced their APAC Partner Excellence Awards for 2021, with Global Storage taking out the Solution Innovation Award for Backup as a Service.

We’re particularly honoured to be the only Australian Partner recognised in the awards.

The partner awards were held virtually to recognise partners that have “demonstrated outstanding commitment” toward customer success and revenue growth.

“We are especially proud to acknowledge our partners’ successes in helping our customers navigate the most challenging period we have ever seen,” NetApp APAC vice president of channel and alliances Wendy Koh said.

This award reflects our work with some major utility providers in Melbourne to deliver data delivery and protection services utilising NetApp technologies. This recent uplift in technology has shortened recovery times while improving ransomware protection whilst enabling our clients to realise efficiencies across their data protection spend.

Outside of this project, Global Storage has consistently delivered revenue growth and net new logos to NetApp through their services.

This is the second NetApp award we’ve won here at Global Storage after taking out New Partner of the Year in 2019


Global Storage wins NetApp New Partner of the Year

NetApp held its partner awards in Sydney on November 21 to recognise top-performing partners.

Global Storage is thrilled to announce that we won NetApp New Partner of the Year! This is a testament to the great relationship we’ve built with NetApp in a short space of time and illustrates the value of their technology.

“The high calibre of entries this year is a testament to the commitment of our partners and the continuous collaboration between our business and those who are committed to delivering the data fabric message to the market,” NetApp A/NZ director of channels and alliances, Neville James, said.

“NetApp’s partner network is fundamental to the success of our business, and both finalists and award winners have demonstrated outstanding effort working with customers, providing unique solutions supported by our advanced capabilities.”

NetApp Partner Awards 2019 Austalia and New Zealand Winner New Partner of the Year the Year


Announcing the Global Storage Partnership with NetApp

Global Storage are excited to announce their partnership with NetApp Australia Pty. Ltd. The five-year agreement will allow Global Storage to offer Managed Services now in partnership with NetApp using NetApp data management platforms.

“The NetApp partnership will showcase a number of options for storage management to customers wishing to adopt in cloud or on-premise managed services. Primarily we will be focussing on backup, disaster recovery, infrastructure and Office365 managed services, with additional products to follow.”
Gavin Hoffmann, Sales & Marketing Director – Global Storage.

The partnership with NetApp highlights Global Storage’s focus to strengthen its holistic approach to data management and protection. The joint teams will work together to ensure customers have superior options for data management, data protection, analytics, IOT and security.

As customers demand more freedom-of-choice in these areas, and consider the best outcome in terms of cloud, hybrid cloud and on-premise locality, the idea of a universal data management service becomes an ever more important value add to Business and to the protection of business critical data and operations.

NetApp is the data authority for hybrid cloud, providing a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organisations to unleash the full potential of their data to expand customer touch-points, foster greater innovation, and optimise their operations. For more information, visit www.netapp.com. #DataDriven

Get in touch with the Global Storage team now to learn more about how our full suite of data management solutions can help your Business achieve their data management goals.

Office 365 Cloud Backup As a Service: Introducing DataReady

Have you been considering transitioning to Microsoft Office 365? Many businesses are transitioning to cloud, but whether this is a partial or full transition, businesses should be asking; is my cloud data properly protected?

Microsoft O365 protects from data loss using retention policies. These policies offer limited recovery capabilities and are not a long-term solution. Microsoft O365’s legal hold creates an archive copy of the data but not a backup, exposing the business and its data.

Exposure can come in the form of data that is corrupted, infected, accidentally or maliciously deleted.  Data is retained typically for a period of 30 – 90 days depending on the content (OneDrive, SharePoint, Mail, Teams). If businesses do not protect themselves for long-term backup and recovery strategies, they are at risk of data loss beyond the standard Microsoft offering.

Global Storage have recently launched a solution to this challenge, ensuring all critical business data is protected. Working under the existing Backup as a Service, Global Storage can now protect all Microsoft Office 365 data from data loss and offer simple recovery options.

DataReady O365 Backup Cloud Service is a managed service that provides backup and recoverability to your businesses data. Global Storage use market leading technologies to protect your data, ensuring it stays onshore in Australia in a geo-redundant data repository outside of the Microsoft tenancy.

Protection services are across Office 365 content, including Mail, Archive, SharePoint, Teams and OneDrive. Recover your lost data through a user portal managed by your IT Administrators or contact Global Storage for assisted recovery options.

Need more detail or technical information? Get in contact for a discussion with our team on your specific requirements.

Data Protection in the Cloud

With the increasing trend of organisations thinking of or currently migrating critical production workloads to the cloud whether it’s a hybrid or public provider model it is still important to look at your data protection, there are the obvious advantages and benefits over the private cloud model and these have been documented numerous times and there is no need to go into detail about them again, but just to refresh a cloud should provide infrastructure, environmental, human resource and software licensing savings; this in turn allows the business to focus strategically on core business services.

The advantages are clear but what other critical requirements are there? Does disaster recovery, business continuity, backup and archiving compliance ring a bell? It is important when an organisation is in the process of choosing a cloud provider that along with providing robust IaaS SLAs that the provider can also provide data protection SLAs.

Has the provider had previous disaster recovery experience? Can it provide your organisation with a clear path during a disaster? Does the provider in fact provide backup, archiving and restore functionality at all? Who maintains the backup, archive and disaster recovery? Is the disaster recovery tested? Cloud providers located at Tier 3 data centres provide numerous N+1 redundancy features but the fact remains there have been two Tier 1 vendor outages in the last 6 months that affected hundreds of customers. So whether you organisation is looking or currently moving towards either a public or hybrid cloud strategy ask the provider about data protection, your data is your business.

The Importance of Disaster Recovery Testing

When considering disaster recovery, any organisation that has seriously examined the impact of a total loss of IT systems would have determined that the desired recovery time objectives (RTOs) are tight. After all, time is money.

The backup mechanism in place determines the minimum RTO possible. Tapes have a finite data transport speed and must be physically moved between sites. Server-based backup solutions, which can perform live replications to a DR site, are a huge improvement in both speed of data transfer and availability, but these require significant skill sets in order to install and manage. With respect to recovery times, there are many other factors that can delay recovery of systems to a running and transactionally consistent state.  How do you determine these factors? Through regular disaster recovery testing.

Disaster preparedness goes beyond taking regular backups. It comes down to knowing that the required resources and recovery skill set is available when needed. It’s reasonable to expect that in-house technical staff can perform tasks such as restoring database backups – the processes for this are well defined and tested. However, restoring platform operating systems and dependent services is a different story, and is complicated when (as is commonly the case) the available recovery platform is dissimilar from that of production. Often physical systems are restored to virtualised systems as part of a cost-effective disaster recovery solution. This is known as a physical to virtual conversion, or P2V, but is not always a straight-forward exercise.

With training and disaster recovery testing exercises, in-house technical staff can develop sufficient knowledge to perform adequate recoveries.  But is the training expense and time invested in this cost-effective? Do you have the man-power to perform sufficient tests such that the time taken for recoveries is within the required recovery time objective? Maybe you can achieve this with a one-off testing exercise, but with the evolving inter-dependencies of typical business systems, will the lessons learnt be applicable in future?

An option worth considering is to engage the services of a dedicated disaster recovery service provider. Such a provider has specific skills in platform management, server-based backup and recovery systems and specific experience recovering a variety of common server technologies such as email and database dependent systems. A disaster recovery service provider should provide your organisation with regular disaster recovery testing exercises that are professionally project managed, executed with a prudent level of isolation from production and will present a professionally prepared report addressing the actual recovery times against the agreed RTOs.

Your in-house IT personnel deal with operational issues every day, and are ideally qualified to validate the correct operation of business systems as restored by a disaster recovery service provider. The coupling of your in-house IT expertise with a disaster recovery service provider able to efficiently restore production systems in the shortest time possible, is a key element to a successful business continuity plan, and ultimately to the survival of a business from a crippling disaster.

Veritas honours Global Storage as Growth Partner of the Year

As Queensland drew first State of Origin blood in Sydney last night, Brisbane-based information specialists Intalock was also celebrating, claiming the top honour during the 2016 Veritas Partner Awards.

Veritas Growth Partner of the Year 2016

Honoured during an intimate evening under the Vivid lights, a host of key partners gathered for the inaugural Veritas channel awards, following the company’s split from Symantec earlier this year.

In claiming the Veritas Partner of the Year 2016 award, Intalock was joined on stage by Global Storage, who took out Veritas Growth Partner of the Year 2016, with Dicker Data winning the distribution category.

Recognising the top performing partners who have demonstrated strong business growth during the past 12 months, Datacom, Insight Enterprises, InfoTrust and Insentra also took home awards, while Hitachi Data Systems was recognised as a key alliance partner.

“Veritas has been on a significant journey over the last year,” Veritas Pacific managing director, Louis Tague, said.

“We separated out from Symantec and successfully stood up as an independent company focused solely on information management.

“A substantial part of that successful transition is due to the loyalty, focus and talents of our channel partners.”

Following 10 years operating as a combined entity, Veritas separated from Symantec in February 2016, zoning in on its information management heritage.

As a long-standing partner, Intalock – who claimed both Veritas and Symantec regional partner awards in 2015 – was recognised for its “established revenue based around Veritas offerings”, including a “track record of significant deals won.”

“Over the years we have seen Intalock grow and mature as a business, to the point where they now operate in multiple States and have market leading expertise in all of our key Veritas technology areas,” Tague added.

“Their growth, focus and technical expertise make them a very worthy winner of this top Veritas award”.

With a total of eight awards during the evening, partners ranged from service providers to consulting firm, as well as technology alliances to distribution.

“We’re immensely proud of the vibrant channel partnerships that have evolved around Veritas standing up as an independent company,” Veritas Pacific senior manager of Channels, Janet Docherty, added.

“Some of our channel partners have dealt with us for many years prior to the split, others are brand new partners engaged post-split.

“Some are multi-national companies and others are specialised partners focused on one particular part of the Veritas portfolio. All are essential for a healthy channel landscape.”

  • Veritas Software Licensing Partner of the Year 2016 (Pacific) – Insight Enterprises
  • Veritas Service Provider Partner of the Year 2016 (Pacific) – Datacom
  • Veritas Specialist Partner of the Year 2016 (Pacific) – InfoTrust
  • Veritas Consulting Partner of the Year 2016 (Pacific) – Insentra
  • Veritas Technology Alliance Partner of the Year 2016 (Pacific) – Hitachi Data Systems
  • Veritas Distribution Partner of the Year 2016 (Pacific) – Dicker Data
  • Veritas Growth Partner of the Year 2016 (Pacific) – Global Storage
  • Veritas Partner of the Year 2016 (Pacific) – Intalock

Source:  ARN

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